9.1 Claims for defective goods have to be notified to Orlando srl in writing to the address aftersales@orlando.it to obtain the form to fill in, information must clearly refer to the article and the defect. The Customer must keep the defective goods at Supplier’s disposal until Orlando srl gives all the instructions in writing to handle the procedure. 10.1 All supplied products are guaranteed against manufacturing and material defects, this guarantee covers free replacement or free repairing of the products under International Law of Commerce. Possible requests for reimbursement of expenses for disassembly, re-assembly or transport, etc... as well as damages to persons, animals and things are not accepted. The judgement regarding the acceptability of the guarantee for the products considered defective by the customer, rests exclusively with the Supplier, only after examination of the goods. The inappropriate use of the products, the modifications, the tampering, the wrong installation, the unauthorized reparations etc... give no longer right to be covered by the guarantee. 11.1 Returns of goods, for whatsoever reason, have to be previously agreed upon with Orlando srl. The Customer will have to keep the goods to be returned, at Customer’s expenses, until Orlando srl gives him therelease to ship these goods back. Unauthorized returns of goods will not be accepted. 12.1 Neither party may, without the prior written consent of the other party, disclose confidential information for any reason other than the continuation of the business relationship between the Buyer and the Seller, except where required by law or by information due to public financial authorities or other qualified consultants. 13.1 Payments must be settled in the currency and according to the terms and conditions written in the invoice, unless otherwise written and agreed upon. In case of delayed payment Orlando srl is allowed to keep on hold the supply of possible orders until all expired invoices are completely paid. With reference to Italian Legislative Decree no. 192/2012, in case of late payment the Customer will be charged: • € 40 as compensation (without prejudice to proof of greater damage, which may include additional charges) • late payment interest calculated as follows: the official Legal Italian Interest rate on the amount + 8,00 %. 14.1 In case of disputes, only the Italian law will be applicable. The competent designated court will be Genova (Genoa). 15.1 The possible nullity of one or more clauses doesn’t have repercussions on the validity of the present general and particular Sales Conditions. 16.1 The authentic version of the present general and particular Sales Conditions is the English text. INSURANCE PRODUCTS Our complete product range has an insurance coverage against possible damages to third parties in case of ascertained production defect. In case of damages, it is strictly necessary to verify if the damages have been caused by a production defect and not by installation mistakes or similar. All communications have to reach the Supplier within 48 hours from verification, including complete and detailed documentation in order to enable Orlando srl to report the claim to the Supplier and/or the insurance company which will undertake all the necessary actions to start the claim procedure. All data contained in the catalogue, technical specifications, pictures and descriptions, packaging have indicative value and may be subject to change without prior notice. All information regarding your company will be treated by Orlando srl according to the EU Regulation 2016/679 (GDPR) LEGAL INFORMATION EU REGULATION OR 2016/679 (GDPR) TREATMENT AND PROTECTION OF PERSONAL DATA Please be aware that the Customer’s data is entered into the Orlando srl database for contractual, administrative and fiscal purposes. The data is collected in the context of commercial business exchange both directly and through local agents who will transfer the same to Orlando srl. The data is processed both on paper and digital media in an appropriated way, assuring its security. The data may be communicated to the following subjects for the completion of all contractual, administrative and fiscal phases: - area agents for carrying out contractual relationships; - transport companies for the delivery of the goods; - credit institutions for collection operations; - law firms and debt collection agencies for the management of existing debt collection operations; - consultancy firms in fiscal/tax matters for the fulfillment of legal obligations; - public authorities and public administration control authorities following legal checks. In case of refusal of communication or request for deletion of data by the Customer, commercial relations with the Company cannot be established. The data controller is Orlando srl Via Casali, 16-18 - 16042 Carasco (Genova) which you can contact at any time to exercise the rights provided for by the European Regulation 2016/679 (GDPR).
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